l89 FAQ — Account, Security and Withdrawal

Whether you are new to l89 or a returning player — this page provides clear and detailed answers to the questions you may have about opening an account, withdrawals, live dealer games, security and responsible gambling. Browse the sections below and find the information you need quickly.

Secure Payments Minimum Deposit ৳200 24/7 Live Chat Support

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Limits and Controls

Responsible gambling is a core principle at l89. If you want to stay aware of your gambling habits, the questions in this section will be useful to you. You can read more about responsible gambling on our dedicated page.

Keep an eye out for these warning signs — spending more than your budget, feeling the urge to keep playing to recover losses, losing focus on family or work. If you notice any of these signs, take a break from your l89 account and talk to someone close to you. Being aware is the first step to avoiding problem gambling.

l89 always supports responsible gambling. If you are having problems with gambling, talk openly with family and trusted friends. Speaking to a mental health professional or counsellor can also be helpful. Contact our support team to temporarily suspend your account or take a self-imposed break.

The minimum deposit at l89 is ৳200. This applies to all payment methods — bKash, Nagad and Rocket all have the same limit. Keeping to a set budget reduces the risk of overspending. It is wise not to deposit more than you can afford.

To register at l89 and take part in any form of betting or casino activity, you must be at least 21 years old. Opening an account for anyone under age is strictly prohibited. If the identity verification process shows that a user is under 21, that account will be closed.

Yes. You can ask the l89 support team to temporarily suspend your account for a set period. This is known as self-exclusion — if you want to take a break from playing, contact support via 24/7 live chat at any time. You will not be able to access your account during the suspension period.

Security and Privacy

Keeping your account and personal information secure is a priority at l89. You will find full details on how your data is used on our privacy policy page.

Yes. l89 uses SSL encryption, which secures every transfer of data between your browser and the server. Data is encrypted during deposits, withdrawals and login. Personal information is never sold or shared with third parties.

Use a password of at least 8 characters — combine uppercase letters, lowercase letters, numbers and special characters (such as @, #, !) Do not use your date of birth or name. It is safer not to use your l89 account password on any other site — keep a separate password for each site.

l89 never asks for your OTP, bKash PIN, Nagad PIN or password — not from any support agent, message or call. If anyone asks for this information, it is a fraud attempt. Disconnect immediately and report it to l89 via live chat.

If you see a login from an unfamiliar device or an unexpected transaction, change your password immediately. Then contact l89's 24/7 live chat and report the suspicious activity in detail. The support team will help temporarily secure your account and review your transaction history.

Check the URL in your browser's address bar carefully. Fake sites use slightly altered spellings of the original site's name (for example, l89casin0.cam instead of l89casino.cam). If the SSL lock icon is missing or the page design looks unusual, be cautious. If you have any doubt, contact live chat — before logging in or making any payment.

Live Dealer Games

l89's live casino section offers the chance to play with real dealers from top studios including Evolution, Pragmatic Play Live, and Ezugi. See the full list of games on the l89 casino page.

In roulette, a wheel is spun and you bet on which slot the ball will land in. Betting on red or black gives roughly a 50/50 chance. Betting on specific numbers or columns pays more, but the chance of winning is lower. At l89 you can play both European and Live Roulette with a live dealer.

A trained dealer in a real studio runs the game and it is broadcast live to your screen via high-quality video streaming. You place bets using the buttons on screen, and the dealer deals cards or spins the wheel. With a good internet connection, you can play on any device — mobile or computer.

Baccarat is a relatively simple game. You bet on one of three options: Player, Banker, or Tie. The hand whose total card value is closest to 9 wins. For beginners, the Banker bet carries comparatively lower risk. At l89, Baccarat tables from Evolution and Pragmatic Play Live are available.

Yes, l89's live casino is optimised for mobile. On Android or iOS — smartphone or tablet — streaming runs smoothly. You get the best experience on a 4G or WiFi connection. l89's Android and iOS apps are also available and can be downloaded through official channels.

Yes. Teen Patti and Andar Bahar are popular card games from South Asia, available in l89's live casino section. Teen Patti is played with three cards and the best hand decides the winner. In Andar Bahar you bet on which side will match — it is a very simple and fast-paced game.

Account & Login

If you have trouble registering or logging in to l89, check the answers in this section. You can also go directly to the l89 Login page to access your account.

No. Each person may hold only one account at l89. Creating more than one account under the same person's name is a violation of the rules. If multiple accounts are found, all of them may be closed and any bonuses cancelled. If you have a problem with an existing account, contact support.

On the login page, click the "Forgot password?" option. Enter your registered email or mobile number and a reset link or OTP will be sent to you. Use the OTP to set a new password. If you have any trouble with this process, let l89's 24/7 live chat support know.

To log in on a new device, use your username and password. For security, the first login from a new device may require an email or SMS verification step. If you receive an OTP or verification code, it is for you only — do not share it with anyone else.

Usernames must generally be between 6 and 16 characters, using English letters or numbers — special characters are usually not accepted. Passwords should be at least 8 characters and contain a mix of letters and numbers. Avoid reusing the same password repeatedly and change it regularly.

To register, you need an active mobile number or email address, your name, and confirmation of your age. You must be at least 21 years old. For identity verification later, your National ID card or passport details may be requested. Register with accurate, genuine information — incorrect details may cause withdrawal problems.

Withdrawal Questions

The minimum withdrawal from l89 is ৳800 and the available methods are bKash, Nagad, and Rocket. For full terms, see the Terms and Conditions page.

Yes. To withdraw from l89 — whether via bKash, Nagad, or Rocket — the wallet must be registered in your own name. Withdrawal requests to third-party numbers are rejected. This is part of the anti-money laundering policy.

To withdraw winnings from a bonus, you must first meet the wagering requirement. l89's welcome bonus is 100% first deposit bonus, up to ৳10,000 — you must wager the bonus amount 15 times before you can withdraw. Example: ৳1,000 deposit → bonus ৳1,000 → wagering ৳1,000 × 15 = ৳15,000.

l89's withdrawal process runs 24 hours a day, 7 days a week. Night-time or weekly holidays are not a separate cause of delay. Withdrawals generally take 15 minutes to 2 hours to complete. In some cases, the verification process may take a little longer.

A pending status means the request is being processed. It should normally complete within 15 minutes to 2 hours. If it takes longer than that — especially if no message arrives in your wallet — contact l89's live chat with your transaction ID. The support team will check the details and update you.

The minimum withdrawal amount from l89 is ৳800. This applies equally to all three methods — bKash, Nagad, and Rocket. If your balance is below ৳800, you cannot submit a withdrawal request. Wait until you have enough balance before initiating a withdrawal.

Have more questions? The support team is here to help

If you cannot find the answer to your question on this FAQ page, contact l89's support team directly. Assistance is available in both Bengali and English.

24/7 Live Chat

Click the live chat option on the site at any time, day or night. A support agent will usually respond within a few minutes. Live chat is the fastest method for any issue related to your account, payments, or games.

Email Support

If you have a detailed query, write to us by email. l89's support email address is: [email protected] — you can write in Bengali and still receive a reply. Attaching a screenshot or transaction ID will help resolve the issue faster.

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