Responsible Gambling — Keep Yourself Safe
At l89, entertainment should be enjoyable, not stressful. Set your own playing limits, recognise the warning signs, and seek help when needed — we are always here for you.
To participate in any casino or betting activity at l89, users must be at least 21 years of age. Documentation may be requested during age verification.
Age Limit and Legal Responsibility
Online casino and sports betting are for adults only. l89 strictly prohibits minors from opening an account or participating in any games. If an underage person uses your device, lock your account or contact us.
Our Terms and Conditions contain full details on the age verification process and account protection. Each user is personally responsible for providing accurate information at the time of registration.
- Age confirmation is mandatory at registration
- Suspicious accounts are automatically flagged for review
- Accounts belonging to minors are permanently closed
Self-Control Tools
l89 believes that control over your play should always remain in your hands. Using the tools below, you can set your own limits on spending, time, and activity.
Deposit Limit
Set a maximum amount for daily, weekly, or monthly deposits yourself. Once set, lowering the limit takes effect immediately; raising it takes a little longer.
Session Time Limit
Set a limit on how long you play in one sitting. Once the set time has passed, the session will end automatically and you will be encouraged to take a break before logging in again.
Account Cool-Off
Temporarily suspend your account for a few days or weeks. During this period, logging in will not be possible and no deposits will be accepted.
Self-Exclusion
If you want to stop playing for a longer period, choose self-exclusion. You can keep your account closed from 6 months up to permanently. Taking this step is a courageous decision made for your own wellbeing.
Activity Review
View your deposit, bet, and win/loss history at any time. Regularly reviewing your records is the most direct way to understand your own patterns.
Direct Support
Contact l89's 24/7 live chat to activate any tool or suspend your account. Our team is always ready to assist you in Bengali.
Warning Signs of a Problem
Developing a gambling problem does not happen overnight — certain signs may appear gradually. If you notice any of the following in yourself or someone close to you, it is time to pay attention.
Spending Beyond Budget
You are spending more money than you allocated for playing, or you are repeatedly depositing to chase losses.
Trying to "Chase" Losses
The tendency to place larger bets after a loss in order to win back the money — this is a clear sign of problematic gambling.
Hiding from Family or Friends
You are trying to conceal from loved ones how much time or money you are spending on gambling.
Impact on Daily Life
Your work, studies, or family responsibilities are being affected because your attention keeps drifting back to gambling.
Unable to Stop
You have tried to stop gambling repeatedly but keep failing, or you feel restless and irritable when you are not playing.
Debt or Financial Difficulty
You are taking on debt, dipping into savings, or cutting essential expenses to cover the cost of gambling.
Check Yourself
Answer the questions below honestly. This is not a diagnosis — it is simply a chance to pause and reflect on yourself.
Where to Find Help
Acknowledging a problem is the first step toward solving it. Beyond l89's own support, your family, friends, and professional counselling services are available — seeking help is not a sign of weakness, it is a sign of courage.
l89 Live Chat
Speak directly with our support team via chat, 24 hours a day, 7 days a week. Support is available in Bengali. Account closures and limit settings can be done immediately.
Email Support
If you do not need an urgent response, write to us in detail by email. Email address: [email protected] — you may write in Bengali or English.
Family and Friends
Talk openly with the people close to you. The support of family and the sincerity of friends can often be more effective than professional help.
Professional Counselling
Seeing a mental health specialist or counsellor is nothing to be ashamed of. Help is available from registered mental health service centres in Bangladesh.
l89's Commitment
l89 is not just an entertainment platform — it strives to build a responsible environment. Visit our About Us page to learn in detail how we prioritise user protection.
To learn about our data protection policy, read our Privacy Policy — it contains a full description of how your personal information is stored and used.
- Accounts belonging to minors are closed immediately
- Self-exclusion is applied as soon as it is requested
- Deposit limit reductions take effect instantly
- The support team is aware of and trained in responsible gambling
- Users are proactively contacted when warning signs are detected
- Advertising is never targeted at minors
Healthy Gambling Habits
Responsible gambling is not just about setting limits — it is a mindset. Following a few simple habits keeps gambling enjoyable at all times.
- Only play with money you can afford to lose without affecting your household
- Set a budget before you play and stick to it
- Never place bets when angry, frustrated, or under the influence
- Take regular breaks and focus on other activities
- Accept wins as normal and accept losses as normal too
- Avoid playing when you are tired or under stress
Frequently Asked Questions
If you have more questions about responsible gambling, visit our FAQ page or ask directly in live chat.