l89 Privacy Policy

This Privacy Policy ("Policy") applies to all users of the l89 platform. By using the l89casino.cam website and any related services, you agree to the terms of this Policy. We treat your personal information with the utmost care and follow the highest standards in collecting, storing and processing it.

Along with this Policy, you are encouraged to read our Terms and Conditions and Responsible Gaming Guidelines, which set out the full terms governing use of the platform.

We collect various types of information when you register an account and use services on l89. The purpose of collecting this information is to provide you with a safe and quality experience.

1.1 Identity Information

At the time of registration we collect the following information:

• Full name and date of birth (for age verification — all services on l89 are for users aged 21+)
• Mobile number and email address
• Username and password (stored in encrypted form)
• A copy of your national identity card or other government-issued identity document (where required)

1.2 Financial Information

During deposit and withdrawal transactions using our payment methods — bKash, Nagad and Rocket — the relevant transaction records are stored. We do not store any card numbers or mobile banking PINs.

1.3 Technical Information

The following information may be collected automatically while you browse and use the site:

• IP address and device type
• Browser and operating system information
• Traffic source and page navigation history
• Cookie and session data

1.4 Activity Information

• Game play history, bet amounts and results
• Bonus claim and usage history
• Messages sent via live chat and email support

l89 collects and uses user information only for specific and legitimate purposes. There is no question of selling it to any third party or using it for unrelated purposes.

• Account Management: To handle registration, login, password recovery and account verification.
• Payment Processing: To complete deposits and withdrawals and to ensure transaction security.
• Security and Fraud Prevention: To detect and prevent unauthorised access, account hacking and fraudulent activity.
• Support Services: To resolve your requests and complaints via 24/7 live chat and email.
• Age Verification: To prevent users under 21 from accessing the platform.
• Service Improvement: For analytical work to make the user experience smoother and of higher quality.
• Relevant Communications: To notify you of bonus updates, new games or important account information — only with your consent.

The l89 platform uses industry-standard technical measures to protect each user's information. Our security framework is described below:

3.1 Encryption Technology

The site uses SSL (Secure Socket Layer) technology, which encrypts all data exchanged between your browser and our servers. Passwords are never stored in plain text — a strong hashing algorithm is always used.

3.2 Access Controls

Only authorised staff can access your account information, and only on a need-to-know basis. All internal access is logged and reviewed regularly.

3.3 Data Storage Infrastructure

Our server infrastructure is protected by firewalls, intrusion detection systems and regular security audits. Data backups are performed regularly so that information can be recovered under any circumstances.

3.4 OTP Verification

OTP verification is active during login, password changes or significant account modifications, and is sent to your registered mobile number.

l89 never sells or exchanges your personal information under any circumstances. However, information may be shared in the following limited situations:

• Payment Processors: Limited information necessary to complete transactions via bKash, Nagad and Rocket is shared.
• Technology Partners: Game software providers or companies that assist in operating the platform work under strict confidentiality agreements.
• Legal Obligations: Information may be provided when required by a lawful order from a competent authority or by legal process.
• Fraud Prevention: Limited information may be shared with security analysis organisations to detect fraud or money laundering.

In each of the above cases, information sharing is strictly limited — only the information necessary for the relevant purpose is provided, nothing more.

The l89 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

5.1 Types of Cookies and Their Use

• Essential Cookies: For maintaining login sessions, security verification and basic site functionality — the site cannot work properly without these.
• Performance Cookies: To understand which parts of the site are used most — these contain no personal information.
• Preference Cookies: To remember your language selection and display settings.

5.2 Cookie Controls

You can delete or block cookies at any time from your browser settings. However, disabling essential cookies may limit some services.

You have clear rights over the information in your l89 account. You may contact our support team about any of the following:

6.1 Right to Access Information

You may request to know what information we hold about your account. We will provide it after the required identity verification.

6.2 Right to Correct Information

If any information in your account is incorrect, you may request a correction. Your name, email and contact number can be updated through support.

6.3 Right to Delete Information

If you request to close your account, we will begin the process of deleting your information. However, if there are legal obligations or ongoing disputes, some information may need to be retained for a specified period.

6.4 Right to Opt Out of Promotional Communications

If you do not wish to receive bonus or promotional messages, you may cancel your subscription at any time by contacting support. However, important account-related messages will still be sent.

l89 does not retain any information longer than necessary. In general:

• Information for active accounts is retained for as long as the account remains open.
• Financial transaction records are kept after account closure for the period required by applicable law.
• Technical logs (site usage history) are automatically deleted after 90 days.
• Information related to a dispute or investigation is retained until that process is complete.

l89 is strictly for users aged 21+. We do not intentionally collect any information from users under 21. Age is verified during the registration process and a copy of an identity document may be requested in suspicious cases.

If it comes to our attention that information from a minor has been collected by mistake, that account will be closed immediately and the relevant information will be deleted. To learn more about responsible gaming, please read our Responsible Gaming Policy.

If a security incident (data breach) occurs, l89 will take the necessary steps immediately:

• Swift technical measures will be taken to identify the incident and limit the damage.
• Users whose information may have been affected will be notified as quickly as possible.
• The cause and scope of the incident will be investigated and measures will be taken to prevent recurrence.
• Affected users will be advised to change their passwords.

l89 may update this Privacy Policy from time to time. If significant changes are made, we will notify you via your registered email or through a notice on the site. The date of the revised policy will be shown at the top of the page.

Continuing to use the site after changes are made will be taken as your acceptance of the updated policy. However, for significant changes, active consent may be requested.

If you have any questions about this Policy, you may find answers in our FAQ section or contact the support team directly.

Contact us for any questions, requests or complaints regarding this Privacy Policy:

• Live Chat: 24/7 support directly on the site
• Email: [email protected]

The support team is able to assist in both Bengali and English. We aim to resolve every request quickly and effectively.